APTAMIL UK REPORTS: PRODUCTS NOT SOLD IN AUSTRALIA OR NEW ZEALAND
Following some media reports in the UK, we would like to reassure parents that the new Aptamil recipe launched in the UK is safe and suitable for the feeding of babies. Furthermore, we can confirm that these products are not sold in Australia or New Zealand.
Regardless of this fact, we would like to emphasise that quality is our number one priority. Our colleagues in the UK are therefore doing everything to investigate every single complaint and to help families during the transition to the new recipe. Our experience tells us that when changing what you feed your baby, they may need time to adapt and have some temporary changes to their digestive pattern.
We are very sorry about the difficulties that some parents have had. The new formula has recently been introduced in six European countries and was well received, overall. Prior to the launch, extensive quality and safety checks, including clinical trials, product testing and product experience tests were undertaken to ensure that the recipe is safe and well tolerated.
Any consumer inquiries or concerns can be directed to our Nutricia Careline on 1800 438 500
UPCOMING CHANGES TO OUR PRODUCTS AND PACKAGING
Danone Nutricia is committed to delivering optimal nutrition and information on our products. As part of our ongoing commitment to quality, we are going to be making minor changes to some of our products and packaging.
As each product becomes available for purchase in retailers and on our store (mumstore.com.au), we will continue to update our website with information detailing the changes applicable to that product.
We continue to offer the same trusted nutritional support, and encourage you to please contact our Nutricia Careline (1800 438 500) if you have any questions. Our expert Careline team of nutritionists, dietitians, midwives and product specialists is available to assist you.
UPCOMING CHANGES TO OUR PRODUCT CODING
As a new technology measure, we are introducing laser printed product coding on the bottom of our New Zealand-made Aptamil and Karicare cows’ milk products. The bottom of each tin will feature a big blue dot with laser printed product coding. This new technology is an upgrade to the latest standard in the market and will allow for better visual inspection and make it easier for coding information to be read.
We assure parents that this is a simple packaging improvement. The product ingredients and formulation are still the same.
The first product with the new blue dot and laser printed coding will be Aptamil Gold+ stage 2, with a production date of 1st June 2017 onwards. The implementation of this new coding will be gradually introduced, which means that for a period of time there will be some products in the market with the blue dot and some without.
Below is an example of the old vs new product coding.
Should you have any further questions regarding this packaging change, please contact our Careline on:
Australia 1800 060057 or New Zealand 0800 688742
NUTRICIA STATEMENT ON STUDY INTO NANOPARTICLES IN INFANT FORMULA
In response to recent reports about nanoparticles in brands of infant formula, Nutricia wishes to assure parents and carers that engineered nanomaterials are not added by design to any of our products or packaging. Our raw ingredients are carefully sourced from suppliers and we ensure that these suppliers comply with the same requirement.
We are committed to our mission to make every day count for you and your baby. This includes delivering on our food safety and quality promise to deliver optimal nutrition for baby in the sensitive stage of early life.
In addition to complying with Australian food standards and safety regulations, including the infant formula standard within the Food Standards Code, we also adhere to European standards (Recommendation No. 2011/696/) which states that for a compound to be considered a nanomaterial, this nano-fraction should account for at least 50% of the particles.
Nutricia also sets clear guidance for our suppliers to comply with stringent food quality and safety standards ensuring our raw ingredients, packaging, and finished product deliver the products parents and carers around the world trust. Studies to satisfy these standards are conducted by external independent experts.
FSANZ - Expert reaction - nano particles in IF
We know that some parents and carers are experiencing difficulty locating Aptamil Gold+ and Aptamil Profutura products at their local supermarket or pharmacy. If you are having trouble, please contact our Nutricia Careline for advice via telephone (1800 438 500), web form or Live chat who can help locate product or talk through any feeding concerns you may have.
Our Careline team includes customer care specialists, midwives, dietitians and nutritionists. Our team can provide guidance on your child’s feeding requirements and for assistance with sourcing your preferred product.
We would like to reassure all our customers that we're working hard to maintain continuous supply of our Aptamil products to Australian supermarkets and pharmacies, including expanding our New Zealand manufacturing facilities to increase production capacity and meet increased demand.
We are very sorry for any inconvenience to you or your families.